Privacy Policy

TicketServ Respects Your Privacy

Privacy Policy last updated 1 DEC 2009

TicketServ respects the privacy of all our customers, business partners and affiliates. TicketServ is committed to the safeguarding of personal information which you provided to us offline and online. Further details of our Online Privacy Statement are provided below.

The TicketServ Privacy Policy also meets the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 and Private Sector Privacy Amendment Act 2000 (the Privacy Act).

Our Privacy Policy Principles are as follows:

• What information does TicketServ collect and how is it collected?
• Will TicketServ release my information or offer its use to other parties?
• Online Privacy Policy Statement
• Accuracy of Personal Information Collected
• Personal Information Security
• Access and correction
• Anonymity
• Further Information

What information does TicketServ collect and how is it collected?

In order for TicketServ to provide customers with a comprehensive sales and support service TicketServ needs to collect some personal information about you and/or your business, including your business name, your name, your business address and telephone number.

Collection may occur at the time we initially contact you, when become a customer or when you register to receive further information on the TicketServ website.

This information is collected in case there is a need to contact you for follow up, for marketing purposes and for sales and/or support needs where you are a customer.

Unless you tell us otherwise, personal information about you may be used from time to time for marketing and research purposes. If you would prefer that we do not use your information for marketing research purposes, you should contact the Customer Service at TicketServ on +61 2 9212 3001 or unsubscribe at unsubscribe.


Will TicketServ release my information or offer its use to other parties?

TicketServ will not sell, rent or trade personal information about you to or with third parties without your express permission.

Where TicketServ may need to disclose some personal information about you in certain circumstances, we require any such disclosure to be made in compliance with our Privacy Policy and with strict conditions governing how personal information is to be handled.

TicketServ will only disclose personal information if required to by law or permitted under the Privacy Act.

Online Privacy Policy Statement

This section explains how we handle personal information collected from our website at www.ticketserv.com.

The Online Privacy Policy Statement is to be read in conjunction with the Privacy Policy and Online Terms of Use.

TicketServ will handle personal and non personal information collected online in a manner consistent with the collection of personal information offline.

(i) Use & Disclosure

We only use personal information collected online via our website for the purposes for which it was given to us as outlined in above in section 1 and 2 of the TicketServ Privacy Policy.

TicketServ will not sell, rent or trade personal information about you to or with third parties without your express permission as outlined in above in section 3 of the TicketServ Privacy Policy.

(ii) Online Enquiry

In order to respond to your online enquiry, TicketServ requires you to note the news and updates check box on the enquiry page. TicketServ where we will collect personal information about you, including your name, address, telephone number and email. Unless you tell us otherwise, personal information about you may be used from time to time for marketing and research purposes. If you would prefer that we do not use your information for marketing research purposes, you should contact the Customer Service at TicketServ on +61 2 9212 3001 or unsubscribe at unsubscribe.

(iii) Collection

When individuals browse www.ticketserv.com we do not collect their personal information.

When an individual looks at our website, our internet service provider makes a record of the individual’s visit and logs the following information for statistical purposes:

• the individuals server address
• the individuals top level domain name (for example .com, .gov, .au etc)
• the pages the individuals has accessed and documents downloaded
• the previous website visited and
• the type of browser being used

We do not identify users or their browsing activities.

(iv) Cookies

Our website uses a cookie session to store the order contents until you are ready to purchase, at which time the cookie is destroyed. Currently the booking process will not function unless you allow that cookie through your Options setting of your Internet browser.

The website statistics for the site are generated from server logs as outlined above.

When an individual closes their browser the session cookie set by our website is destroyed and no personal information is maintained which might identify and individual should they visit our website at a later date.

(v) Links to Third Party Websites

For you convenience and information TicketServ may provide links to Third Party websites. TicketServ is not responsible for the privacy practices of that web site. We suggest that you review the privacy policies of each site you visit.

Accuracy of Personal Information Collected

TicketServ takes steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary (refer to access & correction guidelines).

Personal Information Security

TicketServ protects the personal information it collects in a secure proprietary format database, which can only be read using proprietary tools. Data collected online is stored in a Microsoft SQL database, a protected, secure data centre that is unreachable by the Internet.

Whenever employees handle your personal information, we limit access to customer information to those who need it to do their jobs and meet our customer servicing commitment to you. TicketServ employees are all required, as a condition of their employment, to treat personal information held by TicketServ as confidential, and to maintain the confidentiality of that personal information.

Access and Correction

Under the Privacy Act, you have a right to seek access to any information which TicketServ holds about you. You also have the right to ask us to change or correct information about you, which is inaccurate, incomplete or out of date.

Full access and correction rights are now extended to non-website customers of TicketServ. To provide you with access to personal information about you, TicketServ would usually provide you with a printout of the relevant personal information from our databases.

If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, email address, and forward this to:

Customer Information and Privacy Coordinator
Level 32 BT Tower, 1 Market Street Sydney NSW 2000
Or email us

In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified).

Further Information

Individuals can obtain further information in relation to this privacy policy, or provide any comments, by contacting TicketServ:

Telephone: +61 2 9212 3001
Post: Level 32 BT Tower, 1 Market Street Sydney NSW 2000
Facsimile: +61 2 9212 3003
Or email us

TicketServ reserves the right to change its Privacy Policy at any time.